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Terms of Service

Effective Date: June 12, 2026 · Marietta Project Management, LLC d/b/a MPM Tek ProTek IT

These Terms of Service ("Terms") govern your access to and use of the cybersecurity services, website, and client portal provided by Marietta Project Management, LLC d/b/a MPM Tek ProTek IT ("ProTek IT," "we," "us," or "our"), located at 1769 Fair Oak Way, Mableton, Georgia 30126. By accessing our services or clicking "I agree" at checkout, you agree to be bound by these Terms. If you do not agree, do not purchase or use our services.

1. Services Provided

ProTek IT provides managed cybersecurity services through a combination of Guardz, SentinelOne, and Check Point platforms.

1.1 Service Tiers

PlanUsersKey Services
Free1 userDark Web Monitoring, Basic Security Score, Limited Alerts
Solopreneur1–3 usersFull platform — EDR, ITDR, Email, Dark Web, Posture, SAT, Phishing Sim
StarterUp to 10Full platform + Monthly Risk Report + Email Support
ProfessionalUp to 25Starter + Quarterly Review + Priority Support + Cyber Insurance Report
BusinessUp to 50Professional + Monthly Review + Incident Response + Custom Phishing

2. What ProTek IT Does and Does Not Provide

2.1 Included

  • 24/7 automated AI-powered threat monitoring across endpoint, identity, email, cloud, and dark web
  • Security awareness training modules and phishing simulation campaigns
  • Monthly or quarterly security reports depending on plan tier
  • Cyber insurance eligibility documentation (Professional and Business tiers)

2.2 NOT Included

  • Guarantee that all threats will be detected — no platform provides absolute protection
  • 24/7 live human SOC staffing — automated AI detection is the primary mechanism
  • Incident response, forensic investigation, or legal support following a breach
  • Recovery of data lost due to a cyberattack
  • HIPAA BAA unless separately executed

3. Billing and Payment

3.1 Subscription Fees

Services are billed monthly or annually in advance via Stripe. Subscriptions auto-renew.

3.2 Free Plan

The Free plan may be modified or discontinued with 30 days notice. No SLA commitments.

3.3 Failed Payments

Payment retried up to 3 times over 7 days. Service suspended if payment fails. ProTek IT is not liable for incidents during suspension caused by non-payment.

3.4 Taxes

All fees exclude taxes. Georgia SaaS cybersecurity monitoring services are currently exempt from Georgia sales tax under O.C.G.A. § 48-8-2.

4. Cancellation and Refunds

Monthly: Cancel anytime; retain access through end of paid period; no partial-month refunds. Annual: Refunds available within 14 days of renewal if no incidents reported. After 14 days, no refunds.

5. Client Responsibilities

  • Provide accurate user count and notify within 48 hours when it changes
  • Install and maintain endpoint agent on all covered devices
  • Respond to CRITICAL alerts promptly
  • Maintain independent data backups
  • Notify ProTek IT immediately of any suspected breach

6. Data and Privacy

ProTek IT accesses metadata about users, devices, emails, and cloud applications to deliver security services. We do not read email content except to identify threats. Data is stored in a multi-tenant database with row-level security. Retained for 12 months active, deleted 30 days after cancellation.

7. Limitation of Liability

ProTek IT does not guarantee prevention of all cyberattacks. Total liability shall not exceed fees paid in the three months preceding a claim. ProTek IT is not liable for indirect, incidental, or consequential damages including data loss, revenue loss, or business interruption.

8. Governing Law

Governed by Georgia law. Disputes resolved by binding arbitration in Cobb County, Georgia. CLASS ACTION WAIVER: disputes resolved on individual basis only.

9. Contact

Company: Marietta Project Management, LLC d/b/a MPM Tek ProTek IT
Address: 1769 Fair Oak Way, Mableton, Georgia 30126
Email: almartin@mariettapm.com
Phone: 770-609-7511

© 2026 Marietta Project Management, LLC d/b/a MPM Tek ProTek IT