Legal
Managed Security Service Agreement
Effective Date: June 12, 2026 · Version 1.0
Electronic Acceptance
By checking "I agree to the MSP Service Agreement" at checkout, you agree to be bound by this Agreement. Electronic acceptance is legally binding under the E-SIGN Act and O.C.G.A. § 10-12-1 et seq.
This Managed Security Service Agreement is between Marietta Project Management, LLC d/b/a MPM Tek ProTek IT ("Service Provider") and the client whose information is provided at checkout ("Client"). By checking the "I agree" box at checkout, Client agrees to be bound by this Agreement and the ProTek IT Terms of Service.
1. Services
| Service | Solo | Starter | Pro | Business |
|---|---|---|---|---|
| EDR (SentinelOne) | — | ✓ | ✓ | ✓ |
| ITDR | — | ✓ | ✓ | ✓ |
| SIEM / AI Correlation | — | ✓ | ✓ | ✓ |
| Email Protection (Check Point) | — | ✓ | ✓ | ✓ |
| Dark Web Monitoring | Limited | ✓ | ✓ | ✓ |
| Security Posture Management | — | ✓ | ✓ | ✓ |
| Security Awareness Training | — | ✓ | ✓ | ✓ |
| Phishing Simulations | — | ✓ | ✓ | ✓ |
| Monthly Risk Report | — | ✓ | ✓ | ✓ |
| Quarterly Security Review Call | — | — | ✓ | ✓ |
| Monthly Security Review Call | — | — | — | ✓ |
| Cyber Insurance Eligibility Report | — | — | ✓ | ✓ |
| Incident Response Support | — | — | — | ✓ |
| 24/7 MDR (AI + human) | — | — | — | ✓ |
2. Service Level Commitments
Platform availability: 99.9% uptime monthly, excluding maintenance and force majeure.
| Alert Severity | Response Time | Action |
|---|---|---|
| CRITICAL | Within 2 hours | Client notified email + phone. Automated containment initiated. |
| HIGH | Within 4 hours | Client notified by email. Remediation guidance provided. |
| MEDIUM | Within 24 hours | Alert visible in portal. Weekly digest summary. |
| LOW / INFO | Next business day | Included in monthly risk report. |
Response times apply Monday–Friday 9am–6pm ET for human-reviewed alerts. Automated responses operate 24/7.
3. Pricing
| Plan | Users | Monthly | Annual (save 15%) |
|---|---|---|---|
| Free | 1 | $0 | $0 |
| Solopreneur | 1–3 | $49/mo | $499/yr |
| Starter | Up to 10 | $149/mo | $1,519/yr |
| Professional | Up to 25 | $349/mo | $3,559/yr |
| Business | Up to 50 | $699/mo | $7,129/yr |
| Additional users | Per user | $12/user/mo | $122/user/yr |
4. Onboarding
Service Provider contacts Client within 1 business day of purchase to schedule onboarding. Client must provide M365/Google Workspace admin credentials, install endpoint agents, and enroll users. Full onboarding targeted within 5 business days.
5. Term and Termination
Term begins on date of first payment. Client may cancel anytime via portal or email. Termination takes effect at end of current billing period. Client data retained 30 days post-termination then permanently deleted.
Service Provider may terminate immediately for: non-payment after 14 days, material breach uncured after 10 days notice, unlawful use, or service discontinuation with 30 days notice.
6. Limitation of Liability
7. Electronic Acceptance
By checking "I agree" at checkout, Client confirms they have read and agree to this Agreement and the ProTek IT Terms of Service. Electronic acceptance is legally binding under the E-SIGN Act and O.C.G.A. § 10-12-1 et seq.
SERVICE PROVIDER
Marietta Project Management, LLC
d/b/a MPM Tek ProTek IT
1769 Fair Oak Way, Mableton, GA 30126
almartin@mariettapm.com · 770-609-7511
Name: Alvester Martin, Jr.
Title: Managing Member
CLIENT — Electronic Acceptance
Company information, contact details, and agreement acceptance are captured at checkout and stored with the subscription record.
© 2026 Marietta Project Management, LLC d/b/a MPM Tek ProTek IT